Effective October 1May, 2021.
Team365 CRM makes cloud CRM software that helps businesses to build stronger and more profitable customer relationships.
We collect the following information directly from you, or through the Service.
As you navigate our websites, Team365 CRM may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:
When you use our website to request information about us or our Services, register for a Team365 CRM cloud account, register to attend an event, register for our blogs, register for the marketplace, or join in our community discussions, and apply to join our partner program, we may collect the following personal information. We may gather some of this information from third party sources, as described in the section below titled “Information from Other Sources."
You can log in to our Service using sign-in services such as Google, Facebook Connect, LinkedIn, Office 365, etc. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.
Information from other sources
We may obtain information, including Personal Data, from third parties and sources other than the Service. These include publicly available sources of information like LinkedIn, Facebook, and Twitter. They also include our partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. This information may be collected to facilitate our understanding of who you are and your needs, as well as to help us improve our products and services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.
We will never disclose, share or sell your data without your consent unless required to do so by law. We use your information for the following purposes
To provide you with information about our products and services
We use the information – other than Client Data - to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.
To improve the usefulness of our messaging to you
We use your click-through tracking data for various purposes, including to help us determine interest in particular topics and measure the effectiveness of our customer communications. You may grant or decline consent for this tracking from your Preferences page, accessible from the “Unsubscribe” or “Manage Preferences” link in the footer of any newsletter that we send to you.
To plan our events
We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.
To respond to your requests
We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.
To process your payments
Customer Success Technology Team365is a billing partner that bills you on behalf of Team 365. We pass your billing information on to Stripe, Instamojo, and PayPal, our billing partners, who store your information securely for future billing as authorized by you.
To improve our website
We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.
To improve our products and services
Your usage details such as time, frequency, duration, pattern of use, features used and the amount of storage used might be recorded by us and used to improve the Team365CRM Cloud service. We also use your information with your consent, including:
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to [email protected] You cannot opt out of receiving transactional emails related to your account or use of the Services. You have the ability to opt-out of receiving any promotional communications as described below under “Your Rights and Choices.”
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances.
Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
We work with third party service providers who provide a website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Non-Personally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
Marketplace application developers
When you install or purchase, any application developed using Team 365's APIs that is posted on Team 365’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Team365 does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Law Enforcement, Legal Process, and Compliance
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect Team 365’s rights, or for protecting the safety of our users, employees, or the general public.
Change of Ownership
You may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Team365 will not review, share, distribute, or reference any such Customer Data except as provided in Team 365's Terms of Service, or as may be required by law. In accordance with Team365’s Terms of Service, Team365 may access Customer Data only for the purpose of providing Services or preventing or addressing service or technical problems or as may be required by law.
Team365 maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files. We implement a variety of security measures to maintain the safety of your personal information and data you store in your account. Access to your name and email address is restricted to the employees of Team 365. Data stored in your account is only accessed by the Team365team when performing the migration, or support services. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not Team 365. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used. At Team 365, your data privacy and security are of prime importance to us.
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Team365 acknowledges that you have the right to access your personal information. Depending on the country in which you reside, you may have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. We may ask you to verify your identity to help us respond efficiently to your request. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements. We may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others.
Blogs, Social Media, and Public Forums
Third Party Analytics
Third Party Products and Services Links from our website
Clear Gifs and Log Files
We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically-collected data to other information we collect about you.
Do Not Track
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Team365 may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.
We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Team365 applications for mobiles.
Please refer to our latest terms of service to learn about the disclaimers and limitations of liability governing the use of Team365.
If you have questions regarding this Privacy Statement or Team 365's data handling practices, please feel free to contact us directly:
By email at [email protected]
If you have any questions about this agreement or your information stored with us, please contact us at [email protected]
“Client” means a customer of Team365 CRM
“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
"Google User Data" means Your data synced from Google such as Contacts, Emails, Calendar, Documents, and Attachments.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.